The use case: how Mindvalley deploys LivePerson
Mindvalley uses LivePerson's LP 360 managed services to run its customer care program as a fully managed contact center, with LP 360 agents handling customer conversations across digital channels and providing round-the-clock support.
More reported results
Figures published in LivePerson’s case study. They are not independently measured by usedby.
including a CSAT above 90% and a 30-minute response time for customer interactions (previously 7 days)
In the customer’s words
When we implemented LP 360, everything changed. Including my role. Instead of worrying about managing people, I’m able to focus on improving operations and working on things that bring value to our customers and the company.LivePerson users in EdTech & E-learning
Companies in the same sector, with public evidence.
See all LivePerson customers
Go straight to the source
Based on LivePerson’s published case study. We check the public evidence; the results are reported by the vendor.
liveperson.com- Source published
- Jan 18, 2024
- Last checked
- Oct 24, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 30-minuteChecked
Printed word for word on the page, near the name of Mindvalley.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Mindvalley.
- The numbers in our summaryChecked
Each one is printed on the page.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Mindvalley uses LivePersonChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Mindvalley had over 30 customer care agents across the globe but with email-only support channels, their response time slowly grew to over 7 days at one point.