The use case: how Bupa deploys LivePerson
Bupa uses LivePerson's messaging platform to handle incoming customer inquiries and to proactively engage website visitors, with agents guiding prospective customers through health insurance quotes, applications and options. It complements Bupa's traditional communication channels.
More reported results
Figures published in LivePerson’s case study. They are not independently measured by usedby.
there is also a 21% higher average order value (AOV) through assisted channels
handling 64% higher volumes per month compared with voice channels
63% YoY growth in the Service LOB
28% YoY growth in their policy coverage LOB
Other companies using LivePerson
Customers across industries, with public evidence.
See all LivePerson customers
Go straight to the source
Based on LivePerson’s published case study. We check the public evidence; the results are reported by the vendor.
liveperson.com- Source published
- Dec 8, 2022
- Last checked
- Oct 24, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 55%Checked
Printed word for word on the page, near the name of Bupa.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Bupa.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Bupa uses LivePersonChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Through a messaging platform built to scale, Bupa is experiencing a 55% growth in demand YoY across all channels: 63% YoY growth in the Service LOB, 28% YoY growth in their policy coverage LOB, and 41% YoY growth in the Sales LOB.