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How Raiffeisen uses Rasa

As published on rasa.com. Captured by usedby on Oct 8, 2026.

What happened

Raiffeisen, a Swiss retail bank, built an AI assistant on Rasa to handle common questions from younger customers and support multi-turn conversations. It was deployed on-prem via Facebook Messenger as a proof of concept, and the bank is now planning to bring it to its web and mobile products.

Summary written by usedby from the source page, in English. The figures are those of Rasa and Raiffeisen, not ours.

Raiffeisen built a successful Proof of Concept within two months, deployed on-prem using Facebook Messenger. The company is now developing a strategy to bring those AI capabilities to their main products on web and mobile.

From the page. rasa.com, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Raiffeisen.
  • Raiffeisen uses RasaCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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