100,000 users per day
“averaging 100,000 users per day during the first week”
As published on rasa.com. Captured by usedby on Oct 8, 2026.
What happened
PicPay built an AI assistant on Rasa's conversational AI framework that guides users through checking eligibility for and claiming Brazilian government emergency aid via the PicPay app. It was built to handle the surge in customer contacts and to serve users with limited digital literacy.
Summary written by usedby from the source page, in English. The figures are those of Rasa and PicPay, not ours.
- 3,000“In just the first hour, PicPay’s assistant handled 3,000 transactions”
- 20k and 65k“Traffic has remained high ever since, with the assistant handling between 20k and 65k interactions per day.”
- 10 business days“10 business days later, on May 13, the PicPay assistant was live in production.”
In just the first hour, PicPay’s assistant handled 3,000 transactions, averaging 100,000 users per day during the first week. Traffic has remained high ever since, with the assistant handling between 20k and 65k interactions per day.
With the help of the Rasa team we managed to put an assistant in production and go live within 10 business days. Rasa is portable, scalable, and it’s very easy to develop a chatbot application on Rasa.
What the story claims, and what we checked
We compared the story with its live page on Oct 8, 2026.
- The figure: 100,000 users per dayCheckedPrinted word for word on the page, near the name of PicPay.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of PicPay.
- PicPay uses RasaCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
More stories
Same company, same tool or same industry.
