The use case: how PicPay deploys New Relic
PicPay uses New Relic alerting to set platform standards for alerts and to cut alert noise, and centralizes logs and telemetry from multiple sources on the platform. This helps developers and SREs find the root of issues and who owns them, and supports user growth dashboards for executives.
More reported results
Figures published in New Relic’s case study. They are not independently measured by usedby.
PicPay deployed New Relic alerting capabilities to set platform standards for alerts, resulting in a 65% reduction in incident volume.
MTTR improved by 30%, with a 51% improvement in total downtime annually.
The company also experienced a 10% improvement in its customer attrition rate and a 20% improvement in revenue leakage rate due to New Relic.
In the customer’s words
We were suffering from alert storms and important notifications were getting lost. New Relic helped us reduce our alert volume by 65%, leading to greater efficiency in alert and incident investigation, and greater customer experience.Other AI tools used by PicPay
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Based on New Relic’s published case study. We check the public evidence; the results are reported by the vendor.
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- Nov 13, 2026
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PicPay deployed New Relic alerting capabilities to set platform standards for alerts, resulting in a 65% reduction in incident volume. This led to dramatically improved efficiency, in alert and incident investigation.