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How Providence uses Rasa

160K+

“The agent now handles 160K+ unique monthly user conversations”

As published on rasa.com. Captured by usedby on Oct 8, 2026.

What happened

Providence's Digital Innovation Group uses Rasa to run Grace, a conversational AI agent that helps patients through secure messaging with tasks such as booking and rescheduling appointments and navigating digital services. The team is expanding Grace using Rasa's CALM architecture to handle longer, more complex conversations.

Summary written by usedby from the source page, in English. The figures are those of Rasa and Providence, not ours.

  • 106K+“The agent now handles 160K+ unique monthly user conversations and 106K+ monthly task completions”
  • 59%“Improvements includes 59% goal completion rate per conversation and 28% repeat engagement rate”

Highlights include 160K+ unique monthly user conversations, 106K+ monthly task completions, a 59% goal completion rate per conversation, and a 28% repeat engagement rate.

From the page. rasa.com, captured Oct 8, 2026

We’ve built a scalable, compliant platform with Rasa that supports real patient needs and drives measurable outcomes. CALM gives us a framework to keep that momentum going, with the flexibility to grow responsibly as expectations around AI continue to evolve.

Wayne Foley, Director Software Engineering, Digital Innovation Group, Providence. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 160K+CheckedPrinted word for word on the page, near the name of Providence.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Providence.
  • Providence uses RasaCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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