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How Concord Orthopaedics uses Assort Health

50%

of referrals matched to a better-fit provider

As published on assorthealth.com, October 2026. Captured by usedby on Oct 8, 2026.

What happened

Concord Orthopaedics, an independent orthopedic practice, uses Assort Health's AI agents to answer inbound patient calls for scheduling, messages, refills and routing. It also uses an outbound agent to process incoming referrals and schedule referred patients.

Summary written by usedby from the source page, in English. The figures are those of Assort Health and Concord Orthopaedics, not ours.

Hold times and abandoned calls fell to almost zero. Concord moved from queues of 40 to 60 callers and waits of up to an hour to calls being answered immediately, so patients no longer have to repeatedly call back or give up before getting help.

From the page. assorthealth.com, captured Oct 8, 2026

What Assort brought to us was the ability to address our single greatest operational roadblock, which was patient access to the practice. It was almost an immediate solution. Our hold time has gone to almost zero, our calls are being answered, and patients are able to get seen by providers in a more timely manner.

Jen White, Chief Executive Officer, Concord Orthopaedics, Concord Orthopaedics. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 50%CheckedThe figure is on the page; its label is our wording.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Concord Orthopaedics.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Concord Orthopaedics uses Assort HealthCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

75%“75% reduction in hold times from 4 minutes to <1 minute”Annapolis Internal Medicine uses Assort Health. Another customer of Assort Health$1M+“$1M+ in new revenue generated from after-hours appointment bookings”Chesapeake Health Care uses Assort Health. Another customer of Assort Health45%“resolving about 45% of them before any handoff to a human is needed”South Shore Orthopedics uses Assort Health. Another customer of Assort Health