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How Barrington Orthopedic Specialists uses Assort Health

83%

reduction in hold time

As published on assorthealth.com, September 2026. Captured by usedby on Oct 8, 2026.

What happened

Barrington Orthopedic Specialists uses Assort Health's Voice AI agent, integrated with its EMR, to answer scheduling calls and book patients with the right provider, location, and appointment type according to its scheduling rules. It also handles after-hours calls, freeing staff for more complex calls.

Summary written by usedby from the source page, in English. The figures are those of Assort Health and Barrington Orthopedic Specialists, not ours.

  • $120,000“$9,900 of additional value from monthly “after-hours” call management -> $120,000 in incremental appointment revenue annually from after-hours calls”
  • 2,090“AI agent immediately answered all incoming scheduling calls, preventing 2,090 calls from being missed”
  • 75“A total of 75 patients were able to resolve tasks over the month during after hours (compared to 0)”
  • 36“36 appointments booked monthly during after-hours”

Assort’s Voice AI agent was integrated directly into Barrington’s EMR, like “flipping a switch,” with minimal integration effort.

From the page. assorthealth.com, captured Oct 8, 2026

Assort alleviated the pressure on our team. Now the phone gets answered right away, patients get scheduled accurately, and our staff finally has the time to focus on more complex care needs.

Kevin O'Sullivan, Director of Call Operations, Barrington Orthopedic Specialists. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 83%CheckedThe figure is on the page; its label is our wording.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Barrington Orthopedic Specialists.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Barrington Orthopedic Specialists uses Assort HealthCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

75%“75% reduction in hold times from 4 minutes to <1 minute”Annapolis Internal Medicine uses Assort Health. Another customer of Assort Health$1M+“$1M+ in new revenue generated from after-hours appointment bookings”Chesapeake Health Care uses Assort Health. Another customer of Assort Health50%of referrals matched to a better-fit providerConcord Orthopaedics uses Assort Health. Another customer of Assort Health