Decagon vs Rasa: who uses which
Customers, public proof and the companies that use both.
On usedby, 43 companies use Decagon and 17 use Rasa. 1 company uses both, including Deutsche Telekom. Decagon leads among the Fintech & Payments companies on usedby that use either tool.Latest check Oct 15, 2026: 60 of 60 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Decagon, Rasa, or both
Every company with a public proof for at least one of the two tools.
42
use only Decagon
1
company uses both
16
use only Rasa
42 companies use only Decagon, 16 use only Rasa and 1 uses both, out of the 59 companies on usedby that use at least one of them.
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, Rasa |
|---|---|
 Deutsche Telekom | On or before Oct 2024 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Decagon, Rasa or both: a share of the companies on usedby, not of the market.
Decagon onlyBothRasa only
More common with Decagon
- Fintech & Payments5 of the 7 Fintech & Payments companies on usedby that use either tool use Decagon.
- HealthTech & Digital Health5 of the 6 HealthTech & Digital Health companies on usedby that use either tool use Decagon.
- DevTools & Infrastructure3 of the 5 DevTools & Infrastructure companies on usedby that use either tool use Decagon.
Source: every usedby line, from confirmed proofs to job-post signals (the weakest proof level).
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Decagon
RasaWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Decagon
Avoided the need to hire over 35 additional agents while managing growing inquiry volumes
NG.CASH
Vendor case study, decagon.ai, published Jul 28, 2026
ticket resolution time improved up to 34%
Notion
Vendor case study, decagon.ai, published Jul 28, 2026
Rasa
Ultimately, this has led to faster development, smoother deployments, and more efficient processes—factors that have helped Lemonade insure around half a million homes as of April, 2019.
Lemonade
Vendor case study, rasa.com, captured Oct 8, 2026
averaging 100,000 users per day during the first week
PicPay
Vendor case study, rasa.com, captured Oct 8, 2026
Questions about Decagon and Rasa
Which is used more, Decagon or Rasa?
Decagon has more customers on usedby: 43 against 17 for Rasa.
Do companies use both Decagon and Rasa?
Yes. 1 company uses both on usedby, including Deutsche Telekom.
Who uses Decagon?
43 companies on usedby, each with the public page that shows it. See who uses Decagon.
Who uses Rasa?
17 companies on usedby, each with the public page that shows it. See who uses Rasa.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.