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How Lemonade uses Rasa

half a million homes

homes insured by Lemonade as of April, 2019

As published on rasa.com. Captured by usedby on Oct 8, 2026.

What happened

Lemonade built an internal assistant called Cooper on Rasa that works through Slack to handle engineering workflow tasks such as assigning tasks, preparing testing environments, running automated tests and deploying updates. It also handles other internal tasks like sprint planning.

Summary written by usedby from the source page, in English. The figures are those of Rasa and Lemonade, not ours.

Cooper’s smarts have saved tremendous amounts of time, money, and headcount for Lemonade. Ultimately, this has led to faster development, smoother deployments, and more efficient processes

From the page. rasa.com, captured Oct 8, 2026

We built Cooper using Rasa, which was the only solution and fit for us at Lemonade. Using Rasa’s machine learning framework, we’re able to hire smart humans who create real impact while automating everything else.

Nathanial Kohn, Data Science Lead at Lemonade, Lemonade. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: half a million homesCheckedThe figure is on the page; its label is our wording.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Lemonade.
  • Lemonade uses RasaCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

4,000 hours“It’s given us back around 4,000 hours of recruiter time.”Lemonade uses Metaview. Another tool at Lemonade10%“T-Mobile's virtual assistant has reached 10% of Messaging customers”T-Mobile uses Rasa. Another customer of Rasa25%“25% Self-service customers”Autodesk uses Rasa. Another customer of Rasa