Assembled39 customers
Used by 39 companies on usedby, 6 of them in Fintech & Payments. 4 also use Decagon. Compare Decagon and Assembled
Source: assembled.com, latest capture Oct 8, 2026.
12 of the 43 Decagon customers on usedby also use another tool on this list. The tools most often used by the same companies are Assembled (4 shared, 39 customers in all), Sierra (2 shared, 50 customers in all), and Sprinklr (2 shared, 23 customers in all).Latest check Oct 8, 2026: 746 of 767 public lines checked. Customer counts include every proof level, job-post signals included. Shared customers are counted on confirmed or observed lines on both tools.
12of 43
Decagon customers also use another tool on this list
Assembled shares the most companies with Decagon: 4 companies use both.
Ranked by shared customers
Tools of the same or a competing category, from another vendor, used by at least one company that also uses Decagon. A shared customer has a confirmed or observed line on both tools.
| # | Alternative | Shared with Decagon | Customers | Compare |
|---|---|---|---|---|
| 1 | AssembledMostly Fintech & Payments (6) | 4 | 39 | Compare Decagon vs Assembled |
| 2 |  Sierra | 2 | 50 | Compare Decagon vs Sierra |
| 3 |  Sprinklr | 2 | 23 | Compare Decagon vs Sprinklr |
| 4 |  Intercom | 1 | 112 | Compare Decagon vs Intercom |
| 5 |  Ada | 1 | 35 | Compare Decagon vs Ada |
| 6 |  Crescendo | 1 | 31 | Compare Decagon vs Crescendo |
| 7 |  Level AI | 1 | 19 | Compare Decagon vs Level AI |
| 8 |  Netomi | 1 | 9 | Compare Decagon vs Netomi |
| 9 |  ASAPP | 1 | 6 | Compare Decagon vs ASAPP |
Sierra50 customers
Used by 50 companies on usedby. 2 also use Decagon. Compare Decagon and Sierra
Source: sierra.ai, latest capture Oct 7, 2026.
Sprinklr23 customers
Used by 23 companies on usedby. 2 also use Decagon. Compare Decagon and Sprinklr
Source: sprinklr.com, latest capture Oct 8, 2026.
Intercom112 customers
Used by 112 companies on usedby. 1 also uses Decagon. Compare Decagon and Intercom
Source: intercom.com, latest capture Oct 5, 2026.
Ada35 customers
Used by 35 companies on usedby. 1 also uses Decagon. Compare Decagon and Ada
Source: ada.cx, latest capture Oct 5, 2026.
Crescendo31 customers
Used by 31 companies on usedby. 1 also uses Decagon. Compare Decagon and Crescendo
Source: crescendo.ai, latest capture Oct 7, 2026.
Other Customer Service Automation tools on usedby
Same category, with public customers, but no company named with Decagon yet.
Switch signals
A company that left one vendor's page and appeared on another's.
No switch publishedA switch needs a departure from one vendor's page, seen on two checks in a row, and a dated arrival on another. usedby does not publish departures yet, so no switch shows here.
By industry
Which of these tools the companies on usedby use, by industry. Each row counts the companies of that industry on usedby that use at least one of these tools.
| Industry | Most used | Next | Companies |
|---|---|---|---|
| Fintech & Payments |  DevRev23% | Ada19% | 31 companies |
| DevTools & Infrastructure |  Pylon37% | Assembled16% | 19 companies |
| E-commerce & D2C |  Kustomer47% | Ada16% | 19 companies |
| Insurance & InsurTech |  Parloa44% |  Cognigy19% | 16 companies |
| Telecommunications | Cognigy31% |  Sanas25% | 16 companies |
Read the first row as: among the 31 Fintech & Payments companies on usedby that use one of these tools, 23% use DevRev. Shares can add up to more than 100% because some companies use two tools.
Questions about Decagon alternatives
Which tool shares the most customers with Decagon?
Assembled: 4 companies use both on usedby. Assembled has 39 customers in all. See who uses Assembled.
Do Decagon customers use other tools too?
12 of the 43 Decagon customers on usedby also use another tool on this list. Assembled shares the most: 4.
Which of Decagon and its alternatives do Fintech & Payments companies on usedby use?
Among the 31 Fintech & Payments companies on usedby that use one of these tools, 23% use DevRev. Ada comes next, with 19%.
Which of Decagon and its alternatives do DevTools & Infrastructure companies on usedby use?
Among the 19 DevTools & Infrastructure companies on usedby that use one of these tools, 37% use Pylon. Assembled comes next, with 16%.
How does usedby rank Decagon alternatives?
Only tools of the same or a competing category, from another vendor, count. They are ranked by shared customers: companies with a confirmed or observed line on both tools, from public pages, most with a dated capture. Tools with no shared customer are listed apart. Customer counts include every proof level, job-post signals included.