Decagon vs Sprinklr: who uses which
Customers, public proof and the companies that use both.
On usedby, 43 companies use Decagon and 23 use Sprinklr. 2 companies use both, including Deutsche Telekom and Fanatics.Latest check Oct 8, 2026: 66 of 66 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Decagon, Sprinklr, or both
Every company with a public proof for at least one of the two tools.
41
use only Decagon
2
companies use both
21
use only Sprinklr
41 companies use only Decagon, 21 use only Sprinklr and 2 use both, out of the 64 companies on usedby that use at least one of them.
Where it lands
Newest customers
We have not started tracking changes for Decagon yet.
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
| Company |
|---|
 Deutsche Telekom |
 Fanatics |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Decagon
SprinklrWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Decagon
Avoided the need to hire over 35 additional agents while managing growing inquiry volumes
NG.CASH
Vendor case study, decagon.ai, published Jul 28, 2026
ticket resolution time improved up to 34%
Notion
Vendor case study, decagon.ai, published Jul 28, 2026
Sprinklr
resulting in an estimated USD ~1,000,000 in man‑hour savings
Asharq Network
Vendor case study, sprinklr.com, captured Oct 8, 2026
44-minute reduction in average response times
Tawuniya
Vendor case study, sprinklr.com, captured Oct 8, 2026
Questions about Decagon and Sprinklr
Which is used more, Decagon or Sprinklr?
Decagon has more customers on usedby: 43 against 23 for Sprinklr.
Do companies use both Decagon and Sprinklr?
Yes. 2 companies use both on usedby, including Deutsche Telekom and Fanatics.
Who uses Decagon?
43 companies on usedby, each with the public page that shows it. See who uses Decagon.
Who uses Sprinklr?
23 companies on usedby, each with the public page that shows it. See who uses Sprinklr.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.