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How N26 uses Rasa

20%

“N26 quickly saw 20% of customer service requests handled by the AI assistant”

As published on rasa.com. Captured by usedby on Oct 8, 2026.

What happened

N26 uses Rasa to run an AI assistant that handles customer service chats in its mobile and web app across five languages. It manages complex back-and-forth conversations, such as reports of lost or stolen credit cards.

Summary written by usedby from the source page, in English. The figures are those of Rasa and N26, not ours.

  • four weeks“Using Rasa, N26 was able to get from idea to production in just four weeks.”

Soon after going live in the mobile app, N26 quickly saw 20% of customer service requests handled by the AI assistant. N26 is working on bringing this to 30% and beyond.

From the page. rasa.com, captured Oct 8, 2026

With Rasa, we were able to scale our customer service and grow our user base significantly, and still provide the best customer experience.

Gino Cordt, Chief Data Officer, N26, N26. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 20%CheckedPrinted word for word on the page, near the name of N26.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of N26.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • N26 uses RasaCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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