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How Autodesk uses Rasa

25%

“25% Self-service customers”

As published on rasa.com. Captured by usedby on Oct 8, 2026.

What happened

Autodesk uses Rasa's conversational AI to rebuild its Autodesk Assistant and provide AI agents for customer support across its digital platforms. The agents handle routine queries, guide users through the website, and reduce the load on human agents.

Summary written by usedby from the source page, in English. The figures are those of Rasa and Autodesk, not ours.

  • 38%“38% Increase in customer satisfaction”
  • 4x“4x Less waiting times for support”

Autodesk saw reduced routine queries due to the AI’s ability to handle common tasks, which decreased the load on human agents. The AI system guided users through the website effectively, reducing frustration and improving accessibility.

From the page. rasa.com, captured Oct 8, 2026

We needed a solution that could scale with our ambitions. Our existing systems simply weren't equipped to handle the volume and complexity of support we envisioned.

James Bradley, Senior Director of Machine Learning at Autodesk, Autodesk. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 25%CheckedPrinted word for word on the page, near the name of Autodesk.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Autodesk.
  • Autodesk uses RasaCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

85%“improving mean time to resolution (MTTR) by 85%”Autodesk uses BigPanda. Another tool at Autodesk10%“T-Mobile's virtual assistant has reached 10% of Messaging customers”T-Mobile uses Rasa. Another customer of Rasa50%of production time savedMiro uses Runway. Same industry: DevTools & Infrastructure