Intercom vs Rasa: who uses which
Customers, public proof and the companies that use both.
On usedby, 114 companies use Intercom and 17 use Rasa. 1 company uses both, including Autodesk. Intercom leads among the Fintech & Payments companies on usedby that use either tool.Latest check Oct 14, 2026: 131 of 131 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Intercom, Rasa, or both
Every company with a public proof for at least one of the two tools.
113
use only Intercom
1
company uses both
16
use only Rasa
113 companies use only Intercom, 16 use only Rasa and 1 uses both, out of the 130 companies on usedby that use at least one of them.
Where it lands
Recently publicly listed customers
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, Intercom | First public proof, Rasa |
|---|---|---|
 Autodesk | On or before Apr 2026 | On or before Jul 2025 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Intercom, Rasa or both: a share of the companies on usedby, not of the market.
Intercom onlyBothRasa only
More common with Intercom
- Fintech & Payments9 of the 11 Fintech & Payments companies on usedby that use either tool use Intercom.
- DevTools & Infrastructure9 of the 10 DevTools & Infrastructure companies on usedby that use either tool use Intercom, 1 of them alongside Rasa.
- Artificial Intelligence9 of the 9 Artificial Intelligence companies on usedby that use either tool use Intercom.
Source: every usedby line, from confirmed proofs to job-post signals (the weakest proof level).
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Intercom
RasaWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Intercom
streamline the customer experience across our 20 brands
Miss Group
Vendor case study, intercom.com, captured Oct 8, 2026
reduced their cost per support interaction by 80% – from $51 to $10 – in just two years
AgriWebb
Vendor case study, intercom.com, captured Oct 8, 2026
Rasa
Ultimately, this has led to faster development, smoother deployments, and more efficient processes—factors that have helped Lemonade insure around half a million homes as of April, 2019.
Lemonade
Vendor case study, rasa.com, captured Oct 8, 2026
averaging 100,000 users per day during the first week
PicPay
Vendor case study, rasa.com, captured Oct 8, 2026
Questions about Intercom and Rasa
Which is used more, Intercom or Rasa?
Intercom has more customers on usedby: 114 against 17 for Rasa.
Do companies use both Intercom and Rasa?
Yes. 1 company uses both on usedby, including Autodesk.
Who uses Intercom?
114 companies on usedby, each with the public page that shows it. See who uses Intercom.
Who uses Rasa?
17 companies on usedby, each with the public page that shows it. See who uses Rasa.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.