Intercom vs Sprinklr: who uses which
Customers, public proof and the companies that use both.
On usedby, 114 companies use Intercom and 23 use Sprinklr. No company is listed with both yet. Intercom leads among the Artificial Intelligence companies on usedby that use either tool.Latest check Oct 8, 2026: 137 of 137 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Intercom, Sprinklr, or both
Every company with a public proof for at least one of the two tools.
114
use only Intercom
0
companies use both
23
use only Sprinklr
114 companies use only Intercom, 23 use only Sprinklr and 0 use both, out of the 137 companies on usedby that use at least one of them.
Where it lands
Newest customers
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Intercom
SprinklrWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Intercom
streamline the customer experience across our 20 brands
Miss Group
Vendor case study, intercom.com, captured Oct 8, 2026
reduced their cost per support interaction by 80% – from $51 to $10 – in just two years
AgriWebb
Vendor case study, intercom.com, captured Oct 8, 2026
Sprinklr
resulting in an estimated USD ~1,000,000 in man‑hour savings
Asharq Network
Vendor case study, sprinklr.com, captured Oct 8, 2026
44-minute reduction in average response times
Tawuniya
Vendor case study, sprinklr.com, captured Oct 8, 2026
Questions about Intercom and Sprinklr
Which is used more, Intercom or Sprinklr?
Intercom has more customers on usedby: 114 against 23 for Sprinklr.
Do companies use both Intercom and Sprinklr?
usedby has not found a company with a confirmed or observed line on both Intercom and Sprinklr yet.
Who uses Intercom?
114 companies on usedby, each with the public page that shows it. See who uses Intercom.
Who uses Sprinklr?
23 companies on usedby, each with the public page that shows it. See who uses Sprinklr.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.