Intercom vs Talkdesk: who uses which
Customers, public proof and the companies that use both.
On usedby, 112 companies use Intercom and 47 use Talkdesk. 1 company uses both, including AppFolio. Intercom leads among the Artificial Intelligence companies on usedby that use either tool, Talkdesk among the Banking & Mortgages companies.Latest check Oct 7, 2026: 157 of 159 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Intercom, Talkdesk, or both
Every company with a public proof for at least one of the two tools.
111
use only Intercom
1
company uses both
46
use only Talkdesk
111 companies use only Intercom, 46 use only Talkdesk and 1 uses both, out of the 158 companies on usedby that use at least one of them.
Where it lands
Newest customers
Where it lands
Newest customers
We have not started tracking changes for Talkdesk yet.
Who uses both
Companies with a confirmed or observed line on both tools.
| Company | First public proof, Intercom |
|---|---|
 AppFolio | On or before Oct 2024 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Intercom, Talkdesk or both: a share of the companies on usedby, not of the market.
Intercom onlyBothTalkdesk only
More common with Intercom
- Artificial Intelligence5 of the 5 Artificial Intelligence companies on usedby that use either tool use Intercom.
More common with Talkdesk
- Banking & Mortgages7 of the 7 Banking & Mortgages companies on usedby that use either tool use Talkdesk.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
IntercomTalkdeskWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Intercom
Inter has a first response time of less than one minute
Intercom
Vendor case study, intercom.com, captured Oct 5, 2026
the team’s average first response time through Intercom is under one minute
Living Spaces
Vendor case study, intercom.com, captured Oct 5, 2026
Talkdesk
AI agents handle 3% of calls
novobanco
Vendor case study, talkdesk.com, captured Oct 4, 2026
they achieved a 40% reduction in operating costs
Metro Finance
Vendor case study, talkdesk.com, captured Oct 4, 2026
Questions about Intercom and Talkdesk
Which is used more, Intercom or Talkdesk?
Intercom has more customers on usedby: 112 against 47 for Talkdesk. Intercom leads among the Artificial Intelligence companies on usedby that use either tool, Talkdesk among the Banking & Mortgages companies.
Do companies use both Intercom and Talkdesk?
Yes. 1 company uses both on usedby, including AppFolio.
Who uses Intercom?
112 companies on usedby, each with the public page that shows it. See who uses Intercom.
Who uses Talkdesk?
47 companies on usedby, each with the public page that shows it. See who uses Talkdesk.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.