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How Tawuniya uses Sprinklr

44-minute

“44-minute reduction in average response times”

As published on sprinklr.com. Captured by usedby on Oct 8, 2026.

What happened

Tawuniya uses Sprinklr Service and Sprinklr Insights to bring customer conversations from social, messaging and other digital channels onto one platform. It uses sentiment analysis to plan improvements and automates routing, queue management and customer communications to respond faster.

Summary written by usedby from the source page, in English. The figures are those of Sprinklr and Tawuniya, not ours.

  • 80%“Improved First Contact Resolution (FCR) from 31% to 80% within 90 days”
  • 32 points“Increased CSAT scores by 32 points (from 51 to 83)”

Reduced average response times from 45 minutes to 56 seconds

From the page. sprinklr.com, captured Oct 8, 2026

We received plenty of customer feedback, but we weren't really able to act on that feedback. Now, we're connecting all channels together in one digital platform and bringing sentiment analysis into a single, consolidated view. That helps us build proper improvement plans.

Emad Bahadig, Director of Contact Center Operations, Tawuniya. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 44-minuteCheckedPrinted word for word on the page, near the name of Tawuniya.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Tawuniya.
  • Tawuniya uses SprinklrCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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