The use case: how Bradesco deploys Sprinklr
Bradesco's customer service team uses Sprinklr Audit Checklist to automatically route resolved social media cases into a quality review queue, where each interaction is scored against a structured checklist. Quality scores appear in customer cases and operational dashboards alongside case volume, response times, and SLA.
Figures in the source
Figures published in Sprinklr’s case study. They are not independently measured by usedby.
92% of eligible customer cases automatically routed for quality review
95% average service quality score
In the customer’s words
Before, quality monitoring was something we looked at after the fact,” says Daiane Carvalho, social media coordinator at Bradesco. “With Sprinklr, it's now built into the way we manage customer service every day.Other AI tools used by Bradesco
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- Nov 7, 2026
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Through automated rules, resolved cases are routed directly to the quality monitoring queue. This automation eliminated manual routing and enabled Bradesco to evaluate a much larger share of customer interactions.