Sierra50 customers
Used by 50 companies on usedby. 2 also use Sprinklr. Compare Sprinklr and Sierra
Source: sierra.ai, latest capture Oct 7, 2026.
6 of the 23 Sprinklr customers on usedby also use another tool on this list. The tools most often used by the same companies are Sierra (2 shared, 50 customers in all), Decagon (2 shared, 43 customers in all), and Parloa (1 shared, 36 customers in all).Latest check Oct 8, 2026: 652 of 677 public lines checked. Customer counts include every proof level, job-post signals included. Shared customers are counted on confirmed or observed lines on both tools.
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Sprinklr customers also use another tool on this list
Sierra shares the most companies with Sprinklr: 2 companies use both.
Ranked by shared customers
Tools of the same or a competing category, from another vendor, used by at least one company that also uses Sprinklr. A shared customer has a confirmed or observed line on both tools.
| # | Alternative | Shared with Sprinklr | Customers | Compare |
|---|---|---|---|---|
| 1 | Sierra | 2 | 50 | Compare Sprinklr vs Sierra |
| 2 |  Decagon | 2 | 43 | Compare Sprinklr vs Decagon |
| 3 |  ParloaMostly Insurance & InsurTech (7) | 1 | 36 | Compare Sprinklr vs Parloa |
| 4 |  Zendesk AIMostly DevTools & Infrastructure (4) | 1 | 27 | Compare Sprinklr vs Zendesk AI |
| 5 |  Salient | 1 | 4 |
Decagon43 customers
Used by 43 companies on usedby. 2 also use Sprinklr. Compare Sprinklr and Decagon
Source: decagon.ai, latest capture Oct 7, 2026.
Parloa36 customers
Used by 36 companies on usedby, 7 of them in Insurance & InsurTech. 1 also uses Sprinklr. Compare Sprinklr and Parloa
Source: parloa.com, latest capture Oct 3, 2026.
Zendesk AI27 customers
Used by 27 companies on usedby, 4 of them in DevTools & Infrastructure. 1 also uses Sprinklr. Compare Sprinklr and Zendesk AI
Source: zendesk.com, latest capture Oct 5, 2026.
Salient4 customers
Used by 4 companies on usedby. 1 also uses Sprinklr.
Source: trysalient.com, latest capture Oct 8, 2026.
Other Customer Service Automation tools on usedby
Same category, with public customers, but no company named with Sprinklr yet.
Switch signals
A company that left one vendor's page and appeared on another's.
No switch publishedA switch needs a departure from one vendor's page, seen on two checks in a row, and a dated arrival on another. usedby does not publish departures yet, so no switch shows here.
By industry
Which of these tools the companies on usedby use, by industry. Each row counts the companies of that industry on usedby that use at least one of these tools.
| Industry | Most used | Next | Companies |
|---|---|---|---|
| Fintech & Payments |  DevRev25% |  Ada21% | 28 companies |
| DevTools & Infrastructure |  Pylon33% |  Assembled14% | 21 companies |
| Telecommunications |  Cognigy31% |  Sanas25% | 16 companies |
| Artificial Intelligence | Pylon40% |  Intercom33% | 15 companies |
| Insurance & InsurTech | Parloa47% | Cognigy20% | 15 companies |
Read the first row as: among the 28 Fintech & Payments companies on usedby that use one of these tools, 25% use DevRev. Shares can add up to more than 100% because some companies use two tools.
Questions about Sprinklr alternatives
Which tool shares the most customers with Sprinklr?
Sierra: 2 companies use both on usedby. Sierra has 50 customers in all. See who uses Sierra.
Do Sprinklr customers use other tools too?
6 of the 23 Sprinklr customers on usedby also use another tool on this list. Sierra shares the most: 2.
Which of Sprinklr and its alternatives do Fintech & Payments companies on usedby use?
Among the 28 Fintech & Payments companies on usedby that use one of these tools, 25% use DevRev. Ada comes next, with 21%.
Which of Sprinklr and its alternatives do DevTools & Infrastructure companies on usedby use?
Among the 21 DevTools & Infrastructure companies on usedby that use one of these tools, 33% use Pylon. Assembled comes next, with 14%.
How does usedby rank Sprinklr alternatives?
Only tools of the same or a competing category, from another vendor, count. They are ranked by shared customers: companies with a confirmed or observed line on both tools, from public pages, most with a dated capture. Tools with no shared customer are listed apart. Customer counts include every proof level, job-post signals included.