The use case: how Uber deploys Writer
Uber's global community operations team builds custom Writer agents, run inside Google Sheets, to generate and update support saved replies, Help Center articles and FAQs. Writer also holds regional legal and style guidance so the assets follow local rules, and the team is rolling out Knowledge Graph for internal access to company and product information.
In the customer’s words
We selected WRITER because it had the fastest speed-to-market and robust capabilities, in addition to being able to scale with us as we grow.Other AI tools used by Uber
Other public relationships recorded on usedby.
Explore Uber’s AI stack
Other companies using Writer
Customers across industries, with public evidence.
Franklin TempletonConfirmed
HandshakeConfirmed
IvantiConfirmed
VanguardConfirmed
6senseObserved
Adore MeObservedGo straight to the source
Based on Writer’s published case study. We check the public evidence; the results are reported by the vendor.
writer.com- Source published
- Sep 11, 2024
- Last checked
- Oct 24, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Uber.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Uber uses WriterChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
We create upwards of one million saved replies today, and have over 50,000 help center articles. The WRITER agents we’ve built for these use cases are helping us improve our user experience, while simultaneously optimizing our team’s capacity.