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How Medallia uses Moveworks

95%

“95% of Medallia’s workforce self-services IT support in seconds”

As published on moveworks.com. Checked by usedby on Oct 9, 2026.

What happened

Medallia employees use an AI assistant, called Jarvis internally, in Slack to resolve IT issues themselves, such as unlocking accounts, resetting MFA tokens and accessing new software. This frees the IT team to focus on more challenging projects.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Medallia, not ours.

In March 2018, Medallia deployed Jarvis — the company’s in-house name for the Moveworks platform — and never looked back. Immediately after the chatbot’s implementation was complete, Medallia employees could engage with Jarvis conversationally on Slack

From the page. moveworks.com

You talk to the bot, and it gets right to work for you.

Jillian Middleton, Corporate IT Architecture & Engineering Team Lead, Medallia. Source

We’re pioneering a new model for employee experience, powered by AI. Our partnership with Moveworks has enabled us to deliver a level of automation that many people don’t realize is possible.

Ashwin Ballal, CIO, Medallia. Source

What the story claims, and what we checked

What we compared with the page.

  • The figure: 95%CheckedPrinted word for word on the page, near the name of Medallia.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Medallia.
  • Medallia uses MoveworksCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

25,000“More than 25,000 employees — representing 72% of the total workforce — are now leveraging AI to find information across business applications”AkzoNobel uses Moveworks. Another customer of Moveworks49%“49% decrease in support ticket resolution time”Albemarle uses Moveworks. Another customer of Moveworks65%“How Wingify Cut Contract Cycle Time by 65% with SpotDraft’s Salesforce Integration”Wingify uses SpotDraft. Same industry: Marketing Tech