incident.io48 customers
Used by 48 companies on usedby, 6 of them in Fintech & Payments. 5 also use Serval. Compare Serval and incident.io
Source: incident.io, latest capture Oct 7, 2026.
5 of the 26 Serval customers on usedby also use another tool on this list. The tools most often used by the same companies are incident.io (5 shared, 48 customers in all).Latest check Oct 8, 2026: 134 of 140 public lines checked. Customer counts include every proof level, job-post signals included. Shared customers are counted on confirmed or observed lines on both tools.
5of 26
Serval customers also use another tool on this list
incident.io shares the most companies with Serval: 5 companies use both.
Ranked by shared customers
Tools of the same or a competing category, from another vendor, used by at least one company that also uses Serval. A shared customer has a confirmed or observed line on both tools.
| # | Alternative | Shared with Serval | Customers | Compare |
|---|---|---|---|---|
| 1 | incident.ioMostly Fintech & Payments (6) | 5 | 48 | Compare Serval vs incident.io |
Other IT Service Management tools on usedby
Same category, with public customers, but no company named with Serval yet.
ServiceNow33 customers
BigPanda19 customers
Atomicwork14 customers
Switch signals
A company that left one vendor's page and appeared on another's.
No switch publishedA switch needs a departure from one vendor's page, seen on two checks in a row, and a dated arrival on another. usedby does not publish departures yet, so no switch shows here.
By industry
Which of these tools the companies on usedby use, by industry. Each row counts the companies of that industry on usedby that use at least one of these tools.
| Industry | Most used | Next | Companies |
|---|---|---|---|
| Fintech & Payments | incident.io67% |  Serval22% | 9 companies |
| DevTools & Infrastructure | incident.io63% | Serval50% | 8 companies |
| Travel & Hospitality | incident.io67% | Serval33% | 6 companies |
| Artificial Intelligence | Serval60% | incident.io40% | 5 companies |
| Sales Tech & CRM | incident.io80% | Serval20% | 5 companies |
Read the first row as: among the 9 Fintech & Payments companies on usedby that use one of these tools, 67% use incident.io. Shares can add up to more than 100% because some companies use two tools.
Questions about Serval alternatives
Which tool shares the most customers with Serval?
incident.io: 5 companies use both on usedby. incident.io has 48 customers in all. See who uses incident.io.
Do Serval customers use other tools too?
5 of the 26 Serval customers on usedby also use another tool on this list. incident.io shares the most: 5.
Which of Serval and its alternatives do Fintech & Payments companies on usedby use?
Among the 9 Fintech & Payments companies on usedby that use one of these tools, 67% use incident.io. Serval comes next, with 22%.
Which of Serval and its alternatives do DevTools & Infrastructure companies on usedby use?
Among the 8 DevTools & Infrastructure companies on usedby that use one of these tools, 63% use incident.io. Serval comes next, with 50%.
How does usedby rank Serval alternatives?
Only tools of the same or a competing category, from another vendor, count. They are ranked by shared customers: companies with a confirmed or observed line on both tools, from public pages, most with a dated capture. Tools with no shared customer are listed apart. Customer counts include every proof level, job-post signals included.