Skip to main content
usedby
Search tools, companies

How Faire uses Decagon

As published on decagon.ai, September 2026. Captured by usedby on Oct 7, 2026.

What happened

Faire uses Decagon's AI-powered chat solution to automate repetitive customer contacts and give its support team better AI knowledge bases and processes. This frees support agents to handle more complex issues and focus on strategic work.

Summary written by usedby from the source page, in English. The figures are those of Decagon and Faire, not ours.

Decagon helped streamline common inquiries, freeing up support agents to handle more complex customer needs.

From the page. decagon.ai, captured Oct 7, 2026

Working with the Decagon team is a fantastic partnership. They are always willing to listen, implement our feedback, and move at an impressive pace. Decagon has turned our customer enablement strategy upside down, allowing us to act faster than ever on behalf of our customers while eliminating the drag on engineering and product resources.

Adele Hedden, Senior Director, Head of CX and Central Operations, Faire. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Faire.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Faire uses DecagonCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

93%CSAT at the close of the pilot1-800-Flowers uses Decagon. Another customer of Decagon95%“95% cost reduction”ClassPass uses Decagon. Another customer of Decagon65%“Curology has significantly reduced customer support operation costs by 65%”Curology uses Decagon. Another customer of Decagon