2,243 customer stories of AI tools, quoted from the pages they came from

Each story links to its source page and the day we captured it. Every figure is printed on that page: we never estimate one.

2,243 stories about 2,005 companies and 280 AI tools. 1,720 carry a figure printed on their page. All come from vendor case studies: they show what vendors chose to publish.

93%CSAT at the close of the pilot1-800-Flowers uses Decagon.Vendor case studydecagon.aiPublished September 2026Captured Oct 7, 2026
35 additional agents“Avoided the need to hire over 35 additional agents while managing growing inquiry volumes”NG.CASH uses Decagon.Vendor case studydecagon.aiPublished July 2026Captured Oct 7, 2026
34%“ticket resolution time improved up to 34%”Notion uses Decagon. DevTools & Infrastructure.Vendor case studydecagon.aiPublished July 2026Captured Oct 7, 2026
65%“Curology has significantly reduced customer support operation costs by 65%”Curology uses Decagon. HealthTech & Digital Health.Vendor case studydecagon.aiPublished July 2026Captured Oct 7, 2026
95%“95% cost reduction”ClassPass uses Decagon. Sports & Fitness.Vendor case studydecagon.aiPublished July 2026Captured Oct 7, 2026
19 countries“Rituals expanded to deploy Ray across 19 countries and 15 languages two months later.”Rituals uses Decagon.Vendor case studydecagon.aiPublished July 2026Captured Oct 7, 2026
Faire uses Decagon's AI-powered chat solution to automate repetitive customer contacts and give its support team better AI knowledge bases and processes.Faire uses Decagon. Marketplace.Vendor case studydecagon.aiPublished September 2026Captured Oct 7, 2026
Mercado Libre replaced its rigid IVR phone menus with Decagon voice AI agents that hold natural conversations with customers across languages, including Brazilian Portuguese.Mercado Libre uses Decagon. Marketplace.Vendor case studydecagon.aiPublished September 2026Captured Oct 7, 2026