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How Curology uses Decagon

65%

“Curology has significantly reduced customer support operation costs by 65%”

As published on decagon.ai, July 2026. Captured by usedby on Oct 7, 2026.

What happened

Curology, a telehealth skincare company, uses Decagon's AI agent in chat, SMS and email to handle customer support requests such as address changes, order replacements, shipment changes, refunds and shipment status checks. It also supports its sister brand Agency under the same system.

Summary written by usedby from the source page, in English. The figures are those of Decagon and Curology, not ours.

  • 80%“Chat, which previously handled just 5% of inquiries, now fields 80% of ticket volume.”

Since implementing Decagon, Curology has significantly reduced customer support operation costs by 65%.

From the page. decagon.ai, captured Oct 7, 2026

I appreciate Decagon’s speed and level of execution in our interactions. The team is why I would recommend Decagon. Our company requires technical and emotional connection to customers and the Decagon team understood that nuance to deliver a great experience

Sharon Hedlund, Sr. Director Operations Strategy & Customer Experience, Curology. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 65%CheckedPrinted word for word on the page, near the name of Curology.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Curology.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Curology uses DecagonCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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