2,243 customer stories of AI tools, quoted from the pages they came from
Each story links to its source page and the day we captured it. Every figure is printed on that page: we never estimate one.
2,243 stories about 2,005 companies and 280 AI tools. 1,720 carry a figure printed on their page. All come from vendor case studies: they show what vendors chose to publish.
- 2 weeks“Ada completed their migration in 2 weeks with zero disruption”Ada uses Pylon.Vendor case studyusepylon.comCaptured Oct 8, 2026
- 50 minutes to under 3.5 minutes“First response times have improved from 50 minutes to under 3.5 minutes for support issues”Coalesce uses Pylon.Vendor case studyusepylon.comCaptured Oct 8, 2026
- 99%“Ticket volume scaled 10x with 99% faster resolution time”CodeRabbit uses Pylon. DevTools & Infrastructure.Vendor case studyusepylon.comCaptured Oct 8, 2026
- 6data sources consolidated into single customerDataGrail uses Pylon.Vendor case studyusepylon.comCaptured Oct 8, 2026
- ~20 hours per week“~20 hours per week saved across teams on context switching and manual research”Finch uses Pylon.Vendor case studyusepylon.comCaptured Oct 8, 2026
- 100 hours / month“100 hours / month saved in finding and tracking customer questions across Slack channels.”Hightouch uses Pylon. Marketing Tech.Vendor case studyusepylon.comCaptured Oct 8, 2026
- 90%Share of customers who prefer to receive supportMaterial Security uses Pylon. Cybersecurity.Vendor case studyusepylon.comCaptured Oct 8, 2026
- 2 weeksMigration time from Zendesk to PylonReplo uses Pylon.Vendor case studyusepylon.comCaptured Oct 8, 2026
- 80%L1 tickets automated or deflected by AIRetell AI uses Pylon. Artificial Intelligence.Vendor case studyusepylon.comCaptured Oct 8, 2026
- 90%“First response time decreased 90%, from 35 minutes to under 3.5 minutes”Sardine uses Pylon.Vendor case studyusepylon.comCaptured Oct 8, 2026
- ~70+“~70+ viewer seats providing enterprise-wide visibility”Writer uses Pylon. Marketing Tech.Vendor case studyusepylon.comCaptured Oct 8, 2026
- HockeyStack uses Pylon as a single platform for its post-sales Customer Success and Support teams to handle customer communication across channels and coordinate internally with engineering and sales.HockeyStack uses Pylon.Vendor case studyusepylon.comCaptured Oct 8, 2026
- Lightdash runs customer support from Pylon, unifying Slack Connect, Slack Community, email, and in-app chat in one place.Lightdash uses Pylon.Vendor case studyusepylon.comCaptured Oct 8, 2026
- OneSchema runs its customer support, sales and customer success over Slack Connect, Microsoft Teams and email, and uses Pylon to unify those channels into one view with assignment, tagging, metrics and issue exports.OneSchema uses Pylon.Vendor case studyusepylon.comCaptured Oct 8, 2026
- Rootly uses Pylon as its customer support platform to run support across a customer portal, in-app chat, Slack, and email from one place.Rootly uses Pylon. IT Services & System Integration.Vendor case studyusepylon.comCaptured Oct 8, 2026
- Vellum uses Pylon to manage customer support in one place across its shared Slack Connect channels and in-app chat.Vellum uses Pylon. Artificial Intelligence.Vendor case studyusepylon.comCaptured Oct 8, 2026
