2 weeks
“Ada completed their migration in 2 weeks with zero disruption”
As published on usepylon.com. Captured by usedby on Oct 8, 2026.
What happened
Ada replaced Zendesk with Pylon as its internal customer support platform, after choosing it over Salesforce Service Cloud. Support agents work from a single platform with native Slack integration and automated ticket routing across product lines and regions.
Summary written by usedby from the source page, in English. The figures are those of Pylon and Ada, not ours.
- 100%“Full year of historical tickets successfully migrated, including active tickets, with 100% data integrity”
Despite the complexity and a completely new platform, Ada's support team was ready to go live within two weeks. The intuitive UI meant minimal training requirements and immediate productivity from day one.
Pylon gave us the flexibility, ease of use, and enterprise-level reporting we were looking for. The migration was seamless and made it clear we had the right partner.
What the story claims, and what we checked
We compared the story with its live page on Oct 8, 2026.
- The figure: 2 weeksCheckedPrinted word for word on the page, near the name of Ada.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Ada.
- Ada uses PylonCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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