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How Rootly uses Pylon

As published on usepylon.com. Captured by usedby on Oct 8, 2026.

What happened

Rootly uses Pylon as its customer support platform to run support across a customer portal, in-app chat, Slack, and email from one place. It also uses Pylon's knowledge base and shares account and issue information with other customer-facing teams.

Summary written by usedby from the source page, in English. The figures are those of Pylon and Rootly, not ours.

Rootly was been able to integrate every support channel their customers wanted, in a way that was scalable for their own team to support. Since it’s now easy for them to support many channels, they can more easily provide premium support channels to more of their customers.

From the page. usepylon.com, captured Oct 8, 2026

Pylon really was the only tool out of all of the ones that we had looked at. [Pylon] was Slack native and came with additional features.

Purvai Nanda, Head of Customer Success & Support at Rootly, Rootly. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Rootly.
  • Rootly uses PylonCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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