1
AI tool in use at Kraken
Kraken uses 1 AI tool: Sierra (Customer Service Automation). A published story, quote or press release confirms it.Latest check Oct 7, 2026: 1 of 1 tool checked, from 2 public sources.
- Industry
- Crypto & Web3
- Website
- kraken.com
- AI tools in use
- 1Median for the 18 Crypto & Web3 companies on usedby: 1
- Latest check
- October 7, 20261 of 1 tool checked so far
Every AI tool at Kraken
1 line, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Sierra | Customer Service Automation | On or before Jun 2026 | sierra.ai |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Kraken's own words
Published results, each linked to its dated source. We quote, we do not score.
Energy is too important, too complex and too urgent for generic AIKraken compared to other Crypto & Web3 companies
Kraken uses 1 AI tool. The median among the 18 Crypto & Web3 companies on usedby is 1. None of its 17 peers uses fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
18 Crypto & Web3 companies on usedby, by number of AI tools
- 12 companies with 1 tool
- 4 companies with 2 tools
- 1 company with 3 tools
- 0 companies with 4 tools
- 0 companies with 5 tools
- 0 companies with 6 tools
- 0 companies with 7 tools
- 1 company with 8 tools or more
What its peers use that Kraken does not
Questions about AI at Kraken
What AI tools does Kraken use?
Kraken uses 1 AI tool: Sierra. 1 is confirmed by a published story, quote or press release, and none is listed on the vendor's own pages.
Does Kraken use Unit21?
usedby has not found a public page showing that Kraken uses Unit21. Unit21 is the most used AI tool among the 18 Crypto & Web3 companies on usedby: 3 of them use it. See who uses Unit21.
How does Kraken compare to other Crypto & Web3 companies?
Kraken uses 1 AI tool. The median among the 18 Crypto & Web3 companies on usedby is 1, and 0 of its 17 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Kraken uses?
Each tool is linked to a public page that names Kraken: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Kraken, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.