Intercom114 customers
Used by 114 companies on usedby. 2 also use Pylon. Compare Pylon and Intercom
Source: intercom.com, latest capture Oct 8, 2026.
4 of the 35 Pylon customers on usedby also use another tool on this list. The tools most often used by the same companies are Intercom (2 shared, 114 customers in all), Sierra (1 shared, 50 customers in all), and Crescendo (1 shared, 31 customers in all).Latest check Oct 8, 2026: 665 of 694 public lines checked. Customer counts include every proof level, job-post signals included. Shared customers are counted on confirmed or observed lines on both tools.
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Pylon customers also use another tool on this list
Intercom shares the most companies with Pylon: 2 companies use both.
Ranked by shared customers
Tools of the same or a competing category, from another vendor, used by at least one company that also uses Pylon. A shared customer has a confirmed or observed line on both tools.
| # | Alternative | Shared with Pylon | Customers | Compare |
|---|---|---|---|---|
| 1 | Intercom | 2 | 114 | Compare Pylon vs Intercom |
| 2 |  Sierra | 1 | 50 | Compare Pylon vs Sierra |
| 3 |  Crescendo | 1 | 31 | Compare Pylon vs Crescendo |
| 4 |  Duckle | 1 | 21 | Compare Pylon vs Duckle |
| 5 |  Hiver | 1 | 19 | Compare Pylon vs Hiver |
Sierra50 customers
Used by 50 companies on usedby. 1 also uses Pylon. Compare Pylon and Sierra
Source: sierra.ai, latest capture Oct 7, 2026.
Crescendo31 customers
Used by 31 companies on usedby. 1 also uses Pylon. Compare Pylon and Crescendo
Source: crescendo.ai, latest capture Oct 7, 2026.
Duckle21 customers
Used by 21 companies on usedby. 1 also uses Pylon. Compare Pylon and Duckle
Source: duckie.ai, latest capture Oct 4, 2026.
Hiver19 customers
Used by 19 companies on usedby. 1 also uses Pylon. Compare Pylon and Hiver
Source: hiverhq.com, latest capture Oct 3, 2026.
Other Customer Service Automation tools on usedby
Same category, with public customers, but no company named with Pylon yet.
Switch signals
A company that left one vendor's page and appeared on another's.
No switch publishedA switch needs a departure from one vendor's page, seen on two checks in a row, and a dated arrival on another. usedby does not publish departures yet, so no switch shows here.
By industry
Which of these tools the companies on usedby use, by industry. Each row counts the companies of that industry on usedby that use at least one of these tools.
| Industry | Most used | Next | Companies |
|---|---|---|---|
| Fintech & Payments |  DevRev24% |  Ada21% | 29 companies |
| DevTools & Infrastructure |  Pylon33% |  Assembled14% | 21 companies |
| Artificial Intelligence | Pylon35% | Intercom29% | 17 companies |
| Telecommunications |  Cognigy31% |  Sanas25% | 16 companies |
| Insurance & InsurTech |  Parloa50% | Cognigy21% | 14 companies |
Read the first row as: among the 29 Fintech & Payments companies on usedby that use one of these tools, 24% use DevRev. Shares can add up to more than 100% because some companies use two tools.
Questions about Pylon alternatives
Which tool shares the most customers with Pylon?
Intercom: 2 companies use both on usedby. Intercom has 114 customers in all. See who uses Intercom.
Do Pylon customers use other tools too?
4 of the 35 Pylon customers on usedby also use another tool on this list. Intercom shares the most: 2.
Which of Pylon and its alternatives do Fintech & Payments companies on usedby use?
Among the 29 Fintech & Payments companies on usedby that use one of these tools, 24% use DevRev. Ada comes next, with 21%.
Which of Pylon and its alternatives do DevTools & Infrastructure companies on usedby use?
Among the 21 DevTools & Infrastructure companies on usedby that use one of these tools, 33% use Pylon. Assembled comes next, with 14%.
How does usedby rank Pylon alternatives?
Only tools of the same or a competing category, from another vendor, count. They are ranked by shared customers: companies with a confirmed or observed line on both tools, from public pages, most with a dated capture. Tools with no shared customer are listed apart. Customer counts include every proof level, job-post signals included.