2,243 customer stories of AI tools, quoted from the pages they came from

Each story links to its source page and the day we captured it. Every figure is printed on that page: we never estimate one.

2,243 stories about 2,005 companies and 280 AI tools. 1,720 carry a figure printed on their page. All come from vendor case studies: they show what vendors chose to publish.

20 brands“streamline the customer experience across our 20 brands”Miss Group uses Intercom.Vendor case studyintercom.comCaptured Oct 8, 2026
80%“reduced their cost per support interaction by 80% – from $51 to $10 – in just two years”AgriWebb uses Intercom. Agriculture & AgTech.Vendor case studyintercom.comCaptured Oct 8, 2026
60%“we're now able to respond to customers more than 60% faster than we were with our previous solution”Fathom uses Intercom.Vendor case studyintercom.comCaptured Oct 8, 2026
60%+increase in NPSGreenPal uses Intercom.Vendor case studyintercom.comCaptured Oct 8, 2026
92%“a 92% decrease in first-response time”tado° uses Intercom.Vendor case studyintercom.comCaptured Oct 8, 2026
17%“Ideris has increased its self-serve support rate by 17%”Ideris uses Intercom.Vendor case studyintercom.comCaptured Oct 8, 2026
95%Customers who resolve their support query through3Commas uses Intercom.Vendor case studyintercom.comCaptured Oct 8, 2026
$1 million“generate a staggering $1 million in ARR”Appliances Online uses Intercom.Vendor case studyintercom.comCaptured Oct 8, 2026
91%“Outschool used Intercom to reduce FRT by 91% throughout rapid business growth”Outschool uses Intercom. EdTech & E-learning.Vendor case studyintercom.comCaptured Oct 8, 2026
< 5 mins“< 5 mins average first-response time (FRT)”TagPlus uses Intercom.Vendor case studyintercom.comCaptured Oct 8, 2026
46%“October used Intercom to reduce its median first-response time by 46%”October uses Intercom.Vendor case studyintercom.comCaptured Oct 8, 2026
44%“Shine resolves customer queries 44% faster with Intercom”Shine uses Intercom.Vendor case studyintercom.comCaptured Oct 8, 2026
35%“increased their trial-to-paid conversion rate by an impressive 35%”WebinarGeek uses Intercom.Vendor case studyintercom.comCaptured Oct 8, 2026
76%“converting from trials to paid subscriptions at an impressive rate of 76%”Ringostat uses Intercom.Vendor case studyintercom.comCaptured Oct 8, 2026
99%“In January of last year, their median first-response time stood at just over a day, but using Intercom, they have been able to reduce that to three minutes – a staggering 99% drop.”SMARTY uses Intercom.Vendor case studyintercom.comCaptured Oct 8, 2026
40%“40% reduction in response times”PayShepherd uses Intercom.Vendor case studyintercom.comCaptured Oct 8, 2026
80%“In less than six months, we've moved from having a median first-response time of 45 minutes to just 10 minutes – an 80% reduction.”Spendesk uses Intercom. Fintech & Payments.Vendor case studyintercom.comCaptured Oct 8, 2026
95%“reducing response times by 95%”Hospitable uses Intercom.Vendor case studyintercom.comCaptured Oct 8, 2026
88 hours“the team gaining over 88 hours of time back every week”Stuart uses Intercom. Logistics & Supply Chain.Vendor case studyintercom.comCaptured Oct 8, 2026
80%“80% reduction in median response time compared with email”RateMyAgent uses Intercom.Vendor case studyintercom.comCaptured Oct 8, 2026
4 hours“they’ve kept their average response time down to just 4 hours”ThreadBeast uses Intercom.Vendor case studyintercom.comCaptured Oct 8, 2026
82%“boost its support automation efficiency rate (or "ROAR," rate of automated resolution) to an exceptional 82%”AI21 Labs uses Intercom. Artificial Intelligence.Vendor case studyintercom.comCaptured Oct 8, 2026
33%“Leads generated by Intercom now make up 33% of Envoy’s leads.”Envoy uses Intercom.Vendor case studyintercom.comCaptured Oct 8, 2026
3.5 to 5.5 times“the conversion rate with Intercom is anywhere from 3.5 to 5.5 times higher than the traditional ecommerce website”Rebag uses Intercom.Vendor case studyintercom.comCaptured Oct 8, 2026
less than one minute“Inter has a first response time of less than one minute”Intercom uses Intercom. Sales Tech & CRM.Vendor case studyintercom.comCaptured Oct 5, 2026
under one minute“the team’s average first response time through Intercom is under one minute”Living Spaces uses Intercom.Vendor case studyintercom.comCaptured Oct 5, 2026
87.5%“first-response time has been reduced from 3 hours to just 15 minutes – an 87.5% reduction”Frame.io uses Intercom. Streaming & Content.Vendor case studyintercom.comCaptured Oct 5, 2026
three minutes“maintain their target first-response time of three minutes or less”Atlassian uses Intercom. DevTools & Infrastructure.Vendor case studyintercom.comCaptured Oct 5, 2026
7 minutesmedian time to close a ticket, down from two hoursMebit uses Intercom.Vendor case studyintercom.comCaptured Oct 5, 2026
30%“reduce operational costs by over 30%”Smartly uses Intercom. Advertising & AdTech.Vendor case studyintercom.comCaptured Oct 5, 2026