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How October uses Intercom

46%

“October used Intercom to reduce its median first-response time by 46%”

As published on intercom.com. Captured by usedby on Oct 8, 2026.

What happened

October, a European fintech, uses Intercom to run customer support and marketing messaging in one platform. The team uses Series for messaging flows, Macros for shared agent content, Custom Bots for proactive support, and the Messenger to message website visitors in their language.

Summary written by usedby from the source page, in English. The figures are those of Intercom and October, not ours.

  • 66%“66% increase in users, but only 12% increase in conversations”
  • 30%“30% increase in conversations through French”

Utilizing Custom Bots for proactive support, the team has been able to dedicate their time to more complex questions and scale their support without increasing headcount.

From the page. intercom.com, captured Oct 8, 2026

The Intercom Messenger is more than just a chat, it allows us to interact with people visiting our website based on the pages they are on.

Camille David, Head of Customer Success at October, October. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 46%CheckedPrinted word for word on the page, near the name of October.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of October.
  • October uses IntercomCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

95%Customers who resolve their support query through3Commas uses Intercom. Another customer of Intercom80%“reduced their cost per support interaction by 80% – from $51 to $10 – in just two years”AgriWebb uses Intercom. Another customer of Intercom82%“boost its support automation efficiency rate (or "ROAR," rate of automated resolution) to an exceptional 82%”AI21 Labs uses Intercom. Another customer of Intercom