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How RateMyAgent uses Intercom

80%

“80% reduction in median response time compared with email”

As published on intercom.com. Captured by usedby on Oct 8, 2026.

What happened

RateMyAgent, a real estate agent ratings website, uses Intercom for customer support and customer engagement. It runs its help center with Articles and uses Series and Banners to communicate with customers throughout their journey.

Summary written by usedby from the source page, in English. The figures are those of Intercom and RateMyAgent, not ours.

  • < 2 hours“< 2 hours time to close”

Intercom has enabled RateMyAgent to support a growing customer base and drive efficiencies across their support KPIs, improving response times, as well as time to close.

From the page. intercom.com, captured Oct 8, 2026

The richness of information and insights that Intercom is able to provide, and the ease with which we are able to get to those insights, is Intercom's secret sauce.

Gregor Hartnell, Head of Customer Experience at RateMyAgent, RateMyAgent. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 80%CheckedPrinted word for word on the page, near the name of RateMyAgent.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of RateMyAgent.
  • RateMyAgent uses IntercomCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

95%Customers who resolve their support query through3Commas uses Intercom. Another customer of Intercom80%“reduced their cost per support interaction by 80% – from $51 to $10 – in just two years”AgriWebb uses Intercom. Another customer of Intercom82%“boost its support automation efficiency rate (or "ROAR," rate of automated resolution) to an exceptional 82%”AI21 Labs uses Intercom. Another customer of Intercom