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How 3Commas uses Intercom

95%

Customers who resolve their support query through

As published on intercom.com. Captured by usedby on Oct 8, 2026.

What happened

3Commas, a crypto trading platform, uses Intercom to unify customer communications in one multilingual platform. Support uses Macros, Custom Bots and Resolution Bot to handle and triage conversations, while marketing uses Series to run and A/B test targeted campaigns.

Summary written by usedby from the source page, in English. The figures are those of Intercom and 3Commas, not ours.

These powerful tools have enabled 3Commas to adapt to a growing customer base without having to hire additional support reps to keep up with the volume.

From the page. intercom.com, captured Oct 8, 2026

I’ve worked in companies where marketing and customer support were separate. I love that Intercom allows us all to work in the same platform so there’s a shared overview of all communications that are happening with our customers. It’s very valuable.

Anna Larionova, Head of Marketing, 3Commas. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 95%CheckedThe figure is on the page; its label is our wording.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of 3Commas.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • 3Commas uses IntercomCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

80%“reduced their cost per support interaction by 80% – from $51 to $10 – in just two years”AgriWebb uses Intercom. Another customer of Intercom82%“boost its support automation efficiency rate (or "ROAR," rate of automated resolution) to an exceptional 82%”AI21 Labs uses Intercom. Another customer of Intercom$1 million“generate a staggering $1 million in ARR”Appliances Online uses Intercom. Another customer of Intercom