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How Appliances Online uses Intercom

$1 million

“generate a staggering $1 million in ARR”

As published on intercom.com. Captured by usedby on Oct 8, 2026.

What happened

Appliances Online, an Australian online appliance retailer, uses Intercom for live chat and real-time customer support, tracks response time and CSAT through its reporting, and sends customer updates with Banners. It also uses the Intercom Messenger to convert on-site leads.

Summary written by usedby from the source page, in English. The figures are those of Intercom and Appliances Online, not ours.

  • 200%“This has enabled the team to convert 200% more leads through Intercom and generate a staggering $1 million in ARR.”
  • 1.5 minutes“They leverage the platform’s reporting capabilities to maintain their minimum first-response time of 1.5 minutes and 80% CSAT.”

Convert: The team uses the Intercom Messenger to drive increased on-site conversions – and business growth, as a result. This has enabled the team to convert 200% more leads through Intercom and generate a staggering $1 million in ARR.

From the page. intercom.com, captured Oct 8, 2026

What we love the most about Intercom is the speed at which we can access KPI data that helps ensure we are always providing and maintaining the best possible customer experience.

Amal Jawad, Engine Room Manager at Appliances Online, Appliances Online. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: $1 millionCheckedPrinted word for word on the page, near the name of Appliances Online.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Appliances Online.
  • Appliances Online uses IntercomCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

95%Customers who resolve their support query through3Commas uses Intercom. Another customer of Intercom80%“reduced their cost per support interaction by 80% – from $51 to $10 – in just two years”AgriWebb uses Intercom. Another customer of Intercom82%“boost its support automation efficiency rate (or "ROAR," rate of automated resolution) to an exceptional 82%”AI21 Labs uses Intercom. Another customer of Intercom