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How Hospitable uses Intercom

95%

“reducing response times by 95%”

As published on intercom.com. Captured by usedby on Oct 8, 2026.

What happened

Hospitable, a short-term rental management software company, uses Intercom to support its customers and adopted the Fin AI chatbot to answer common questions from its knowledge base around the clock. Questions Fin cannot answer are routed to human support agents.

Summary written by usedby from the source page, in English. The figures are those of Intercom and Hospitable, not ours.

  • 500“It instantly resolved the 500 support queries that were in the backlog.”
  • 61%“in a recent poll of new customers, we found that 61% preferred to opt for the faster responses of AI vs waiting to speak with a customer support agent.”

With Fin resolving a large portion of inbound queries, Hospitable has been able to keep up with support demand – and even scale its operations – without having to dramatically increase headcount

From the page. intercom.com, captured Oct 8, 2026

We chose Fin over other solutions because in testing, it consistently outperformed others on both speed and accuracy, which were incredibly important to us and our customers

Pierre-Camille Hamana, CEO and Founder of Hospitable, Hospitable. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 95%CheckedPrinted word for word on the page, near the name of Hospitable.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Hospitable.
  • Hospitable uses IntercomCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

95%Customers who resolve their support query through3Commas uses Intercom. Another customer of Intercom80%“reduced their cost per support interaction by 80% – from $51 to $10 – in just two years”AgriWebb uses Intercom. Another customer of Intercom82%“boost its support automation efficiency rate (or "ROAR," rate of automated resolution) to an exceptional 82%”AI21 Labs uses Intercom. Another customer of Intercom