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How TagPlus uses Intercom

< 5 mins

“< 5 mins average first-response time (FRT)”

As published on intercom.com. Captured by usedby on Oct 8, 2026.

What happened

TagPlus, a commercial management software company, uses Intercom as a single platform for customer communication and support across its customer base. It uses Resolution Bot for instant answers and Articles to host a searchable knowledge base so customers can self-serve.

Summary written by usedby from the source page, in English. The figures are those of Intercom and TagPlus, not ours.

  • 90%“90% of customers self-serve using Articles, without needing human support”

Fast response times are critical to customer success, and with Intercom we’ve been able to reduce our first-response time to under five minutes – while keeping our CSAT at 90%.

From the page. intercom.com, captured Oct 8, 2026

Fast response times are critical to customer success, and with Intercom we’ve been able to reduce our first-response time to under five minutes – while keeping our CSAT at 90%.

Eduardo Luiz Soares Carneiro, Partner and COO at TagPlus, TagPlus. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: < 5 minsCheckedPrinted word for word on the page, near the name of TagPlus.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of TagPlus.
  • TagPlus uses IntercomCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

95%Customers who resolve their support query through3Commas uses Intercom. Another customer of Intercom80%“reduced their cost per support interaction by 80% – from $51 to $10 – in just two years”AgriWebb uses Intercom. Another customer of Intercom82%“boost its support automation efficiency rate (or "ROAR," rate of automated resolution) to an exceptional 82%”AI21 Labs uses Intercom. Another customer of Intercom