3.5 to 5.5 times
“the conversion rate with Intercom is anywhere from 3.5 to 5.5 times higher than the traditional ecommerce website”
As published on intercom.com. Captured by usedby on Oct 8, 2026.
What happened
Rebag uses Intercom as a support system and customer engagement platform across its website, combining the Messenger, Series campaigns and Custom Bots with its in-store CRM and other tools. This lets it unify online and in-store shopping experiences and message customers at each stage of the buying journey.
Summary written by usedby from the source page, in English. The figures are those of Intercom and Rebag, not ours.
- 15 points“The team has also increased their NPS score by a staggering 15 points.”
- under a minute“We’re also able to maintain a median first-response time of under a minute, which keeps our customers happy as we’re able to respond and resolve their issues quickly.”
Our conversion rates are just astronomical. We’re seeing that the conversion rate with Intercom is anywhere from 3.5 to 5.5 times higher than the traditional ecommerce website, which is quite astonishing.
I’d recommend Intercom to anyone who is looking to create a unique experience for your customer, but also have the flexibility to really personalize that experience – both in the digital and the physical world,
What the story claims, and what we checked
We compared the story with its live page on Oct 8, 2026.
- The figure: 3.5 to 5.5 timesCheckedPrinted word for word on the page, near the name of Rebag.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Rebag.
- Rebag uses IntercomCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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