Skip to main content
usedby
Search tools, companies

How PayShepherd uses Intercom

40%

“40% reduction in response times”

As published on intercom.com. Captured by usedby on Oct 8, 2026.

What happened

PayShepherd replaced Jira Service Management with Intercom for live chat, ticketing, a help center and chatbot, and workflow automation to handle support for its growing customer base. The team uses it to route conversations, automate routine tasks, and track support metrics through reporting dashboards.

Summary written by usedby from the source page, in English. The figures are those of Intercom and PayShepherd, not ours.

  • 30%“30% of routine support tasks handled by workflow automations”
  • 15%“15% improvement in operational efficiency”
  • 20%“20% increase in help center engagement”
  • 30%“30% decrease in duplicate tickets”

After a successful implementation, PayShepherd saw remarkable improvements across their support metrics, such as:

From the page. intercom.com, captured Oct 8, 2026

Intercom gives us the tools to deliver personalized, scalable support to our rapidly growing customer base,

Steve Tondé, Support Desk Manager, PayShepherd. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 40%CheckedPrinted word for word on the page, near the name of PayShepherd.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of PayShepherd.
  • PayShepherd uses IntercomCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

95%Customers who resolve their support query through3Commas uses Intercom. Another customer of Intercom80%“reduced their cost per support interaction by 80% – from $51 to $10 – in just two years”AgriWebb uses Intercom. Another customer of Intercom82%“boost its support automation efficiency rate (or "ROAR," rate of automated resolution) to an exceptional 82%”AI21 Labs uses Intercom. Another customer of Intercom