17%
“Ideris has increased its self-serve support rate by 17%”
As published on intercom.com. Captured by usedby on Oct 8, 2026.
What happened
Ideris, a Brazilian e-commerce integration platform, uses Intercom Messenger as its primary support channel and Articles to run a help center for customer self-service. It also uses Product Tours, Series campaigns and the Intercom API for onboarding, surveys, feedback and connecting other tools.
Summary written by usedby from the source page, in English. The figures are those of Intercom and Ideris, not ours.
- 90%“Since implementing Intercom, it's receiving more than 5,000 visits every month – a 90% increase.”
The team leverages Articles to host a robust help center and empower customers to self-serve answers to their own queries. Before using Intercom, Ideris's help center was receiving up to 500 visits per month. Since implementing Intercom, it's receiving more than 5,000 visits every month – a 90% increase.
We really like Intercom’s UI and we know that it provides an outstanding experience for our customers, which we feel pretty great about. It’s as simple as that!
What the story claims, and what we checked
We compared the story with its live page on Oct 8, 2026.
- The figure: 17%CheckedPrinted word for word on the page, near the name of Ideris.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Ideris.
- Ideris uses IntercomCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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