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How Mebit uses Intercom

7 minutes

median time to close a ticket, down from two hours

As published on intercom.com. Captured by usedby on Oct 5, 2026.

What happened

Mebit provides support, VIP hosting, KYC and compliance services to Stake.com. It moved from email-only support to Intercom's chat-based Messenger, Inbox and Help Center, and connected it to social media accounts, Evaluagent and Jira.

Summary written by usedby from the source page, in English. The figures are those of Intercom and Mebit, not ours.

  • under 10 seconds“our first response time dropped to under 10 seconds”
  • 20%“Intercom’s Help Center Articles feature alone led to a 20% reduction in the number of tickets the team received”
  • 10 conversations“Now, they can handle 10 conversations simultaneously”

These faster responses also resulted in quicker resolutions, with the median time to close a ticket plummeting from two hours to just seven minutes. “We’re now solving tickets in just a matter of minutes, compared to the hours or days it was taking us to solve them via email,” he says.

From the page. intercom.com, captured Oct 5, 2026

Previously, each of our agents could handle a couple of emails at a time. Now, they can handle 10 conversations.

Milan Jovancevic, Director of Operations at Mebit, Mebit. Source, captured Oct 5, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The figure: 7 minutesCheckedThe figure is on the page; its label is our wording.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Mebit.
  • Mebit uses IntercomCheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

three minutes“maintain their target first-response time of three minutes or less”Atlassian uses Intercom. Another customer of Intercom87.5%“first-response time has been reduced from 3 hours to just 15 minutes – an 87.5% reduction”Frame.io uses Intercom. Another customer of Intercomless than one minute“Inter has a first response time of less than one minute”Intercom uses Intercom. Another customer of Intercom