Skip to main content
usedby
Search tools, companies

How Living Spaces uses Intercom

under one minute

“the team’s average first response time through Intercom is under one minute”

As published on intercom.com. Captured by usedby on Oct 5, 2026.

What happened

Living Spaces uses Intercom as a single platform for sales, support, and e-commerce conversations with website visitors and customers. It relies on the Messenger, proactive support, and a custom triage bot to route and answer questions, and in-store staff also join online chats through kiosks.

Summary written by usedby from the source page, in English. The figures are those of Intercom and Living Spaces, not ours.

  • 8,000“Managing close to 8,000 weekly conversations, Pete explains that anywhere from 50 to 100 members of staff are on hand every day to handle inbound chats.”

Pete explains that the team’s average first response time through Intercom is under one minute – something that would not previously have been possible using phone and email support.

From the page. intercom.com, captured Oct 5, 2026

Our sales, support, and e-commerce teams are now on a single platform, greatly improving our overall customer experience and team efficiency,

Pete Franco, VP of E-commerce, Living Spaces. Source, captured Oct 5, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The figure: under one minuteCheckedPrinted word for word on the page, near the name of Living Spaces.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Living Spaces.
  • Living Spaces uses IntercomCheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

three minutes“maintain their target first-response time of three minutes or less”Atlassian uses Intercom. Another customer of Intercom87.5%“first-response time has been reduced from 3 hours to just 15 minutes – an 87.5% reduction”Frame.io uses Intercom. Another customer of Intercomless than one minute“Inter has a first response time of less than one minute”Intercom uses Intercom. Another customer of Intercom