Skip to main content
usedby
Search tools, companies

How Carey International uses Talkdesk

As published on talkdesk.com. Checked by usedby on Oct 9, 2026.

What happened

Carey International, a premium chauffeured ground transportation provider, uses Talkdesk for its customer care and dispatch operations, including voice and email handling, real-time supervisor monitoring, reporting for agent coaching, and automated quality assurance. It also supports large events like the Super Bowl and expansion into Spanish-language service in Mexico.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and Carey International, not ours.

Through automated quality assurance in Talkdesk Quality Management, every interaction is now evaluated—replacing limited manual sampling and providing a complete view of performance and customer satisfaction.

From the page. talkdesk.com

One of the value propositions of Carey to our customers is our systems including Talkdesk are extremely reliable.

Charlie Majane, Chief Technical Officer, Carey International. Source, captured Oct 4, 2026

What the story claims, and what we checked

What we compared with the page.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Carey International.
  • Carey International uses TalkdeskCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

98%“↓ 98% in wait time”Evara Health uses Talkdesk. Another customer of Talkdesk40%“Farfetch achieved 40% cost efficiencies—half directly attributed to Talkdesk.”Farfetch uses Talkdesk. Another customer of Talkdesk80%“80% of calls answered within 60 seconds”Gant Travel uses Talkdesk. Another customer of Talkdesk