The use case: how United Rentals deploys Talkdesk
United Rentals uses Talkdesk's AI-powered customer experience automation platform, including Copilot, Navigator and Quality Management, to route customer interactions and evaluate every interaction across its locations and offshore BPOs. Supervisors spend their time on coaching rather than manual evaluation.
More reported results
Figures published in Talkdesk’s case study. They are not independently measured by usedby.
Leveraging AI-powered tools, the company achieved seamless, consistent service across 1,400+ locations, improved routing accuracy, enhanced agent productivity, and enabled end-to-end evaluation of every customer interaction.
In the customer’s words
Our vision centers on removing friction from the customer journey while driving revenue growth. We're creating one unified experience where customers receive consistent and meaningful interactions regardless of touchpoint.Other AI tools used by United Rentals
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Explore United Rentals’s AI stack
Other companies using Talkdesk
Customers across industries, with public evidence.
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Evara HealthConfirmedGo straight to the source
Based on Talkdesk’s published case study. We check the public evidence; the results are reported by the vendor.
talkdesk.com- Last checked
- Oct 9, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 76%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of United Rentals.
- United Rentals uses TalkdeskChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
By implementing AI-powered solutions—including Talkdesk Copilot™, Talkdesk Navigator™ and Talkdesk Quality Management™, enhanced through Customer Experience Automation (CXA)—the company achieved 76% routing accuracy, with a roadmap to 80%