Skip to main content
usedby
Search tools, companies

How AlgaeCal uses Talkdesk

As published on talkdesk.com. Checked by usedby on Oct 9, 2026.

What happened

AlgaeCal replaced a limited contact center with Talkdesk CX Cloud, and also uses Talkdesk Quality Management and Copilot to give agents relevant information and shorten onboarding. A Salesforce integration drives workflows and triggers based on incoming data.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and AlgaeCal, not ours.

In addition, AlgaeCal adopted Talkdesk Quality Management™ and Talkdesk Copilot™, enhanced through Customer Experience Automation (CXA), giving agents relevant information while shortening onboarding timelines.

From the page. talkdesk.com

We didn’t feel that we were just one of many. Talkdesk made us feel like they were going to be a significant part of our future.

David Reeve, Chief Strategy Officer, AlgaeCal. Source

What the story claims, and what we checked

What we compared with the page.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of AlgaeCal.
  • AlgaeCal uses TalkdeskCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

98%“↓ 98% in wait time”Evara Health uses Talkdesk. Another customer of Talkdesk40%“Farfetch achieved 40% cost efficiencies—half directly attributed to Talkdesk.”Farfetch uses Talkdesk. Another customer of Talkdesk80%“80% of calls answered within 60 seconds”Gant Travel uses Talkdesk. Another customer of Talkdesk