Help Scout vs LivePerson: who uses which
Customers, public proof and the companies that use both.
On usedby, 43 companies use Help Scout and 42 use LivePerson. 1 company uses both, including GoDaddy. LivePerson leads among the Banking & Mortgages companies on usedby that use either tool.Latest check Nov 13, 2026: 84 of 85 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Help Scout, LivePerson, or both
Every company with a public proof for at least one of the two tools.
42
listed for Help Scout only
1
company uses both
41
listed for LivePerson only
On usedby, 42 companies are listed for Help Scout only, 41 are listed for LivePerson only and 1 uses both, out of the 84 companies listed for at least one. An absent listing does not prove non-use.
Where it lands
Recently publicly listed customers
No new public customer listing since tracking started on October 2, 2026.
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, LivePerson |
|---|---|
 GoDaddy | On or before Oct 2024 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Help Scout, LivePerson or both: a share of the companies on usedby, not of the market.
Listed for Help Scout onlyBothListed for LivePerson only
More common with LivePerson
- Banking & Mortgages7 of the 8 Banking & Mortgages companies on usedby that use either tool use LivePerson.
- Telecommunications6 of the 6 Telecommunications companies on usedby that use either tool use LivePerson.
Source: every usedby line, from confirmed proofs to job-post signals (the weakest proof level).
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Vendor facts checked: Help Scout, 3 of 6; LivePerson, 2 of 6. Missing facts remain unverified, not absent features.
Help ScoutLivePersonWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Help Scout
cut its average email response time by 87%, from around 24 hours to less than three business hours
Merki Market
Vendor case study, articles.helpscout.com, captured Nov 13, 2026
that would add up to 1.92 million pesos, or about $102,000 USD, in staffing costs each year
EasyBroker
Vendor case study, articles.helpscout.com, captured Nov 13, 2026
LivePerson
reduce the time to submit a claim over WhatsApp to just 13 minutes
Zurich
Vendor case study, liveperson.com, published Jun 27, 2024
a 30-minute response time for customer interactions (previously 7 days)
Mindvalley
Vendor case study, liveperson.com, published Jan 18, 2024
Questions about Help Scout and LivePerson
Which is used more, Help Scout or LivePerson?
Help Scout has more customers on usedby: 43 against 42 for LivePerson.
Do companies use both Help Scout and LivePerson?
Yes. 1 company uses both on usedby, including GoDaddy.
Who uses Help Scout?
43 companies on usedby, each with the public page that shows it. See who uses Help Scout.
Who uses LivePerson?
42 companies on usedby, each with the public page that shows it. See who uses LivePerson.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.