Help Scout vs Zendesk AI: who uses which
Customers, public proof and the companies that use both.
On usedby, 43 companies use Help Scout and 28 use Zendesk AI. 1 company uses both, including Vimeo.Latest check Nov 13, 2026: 67 of 71 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Help Scout, Zendesk AI, or both
Every company with a public proof for at least one of the two tools.
42
listed for Help Scout only
1
company uses both
27
listed for Zendesk AI only
On usedby, 42 companies are listed for Help Scout only, 27 are listed for Zendesk AI only and 1 uses both, out of the 70 companies listed for at least one. An absent listing does not prove non-use.
Where it lands
Recently publicly listed customers
No new public customer listing since tracking started on October 3, 2026.
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, Zendesk AI |
|---|---|
 Vimeo | On or before Jun 2026 |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Vendor facts checked: Help Scout, 3 of 6; Zendesk AI, 2 of 6. Missing facts remain unverified, not absent features.
Help Scout
Zendesk AIWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Help Scout
cut its average email response time by 87%, from around 24 hours to less than three business hours
Merki Market
Vendor case study, articles.helpscout.com, captured Nov 13, 2026
that would add up to 1.92 million pesos, or about $102,000 USD, in staffing costs each year
EasyBroker
Vendor case study, articles.helpscout.com, captured Nov 13, 2026
Zendesk AI
And with this increased productivity, Best Egg saves about $500,000 annually.
Best Egg
Vendor case study, zendesk.com, published Jan 28, 2026
a reduction by more than 56 percent
IRC-CEO
Vendor case study, zendesk.com, published Mar 9, 2026
Evidence for your decision: Zendesk AI
Source observations. Check the required plan and conditions before choosing.
Documented tasks
BritBoxResolve customer support requests
Now, AI agents automatically handle common inquiries such as subscription access, billing questions, and playback issues.
BabbelResolve customer support requests
With the AI agents, we now automate requests from customers about things like their subscription status, how to manage their subscription, or changing their preferred language.
Choice criteria
Free trial or free plan: YesSourced observation
Plan: Unknown
Zendesk offers a free trial so you can explore the product before committing to a paid plan. During the 14 day trial period:
Integration: ShopifyRecheck required
Plan: Unknown
Display customer and order details from Shopify
Required plan: Professional and above; add-onSourced observation
Plan: Professional and above
Conditions: Documentary statement only; named account permissions and regional eligibility unknown.; Copilot is an add-on; this does not establish AI Agents entitlement. Official .com source redirected to vendor French .fr site; redirect retained.; Product scope needs verification
Product: Zendesk Copilot
Setup and limits: Documented only; not_tested. No authenticated vendor operation executed.; No capability profile or execution evidence inferred.
Copilote peut être ajouté aux éditions Professional et supérieures.
Questions about Help Scout and Zendesk AI
Which is used more, Help Scout or Zendesk AI?
Help Scout has more customers on usedby: 43 against 28 for Zendesk AI.
Do companies use both Help Scout and Zendesk AI?
Yes. 1 company uses both on usedby, including Vimeo.
Who uses Help Scout?
43 companies on usedby, each with the public page that shows it. See who uses Help Scout.
Who uses Zendesk AI?
28 companies on usedby, each with the public page that shows it. See who uses Zendesk AI.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.