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How Best Egg uses Zendesk AI

$500,000

“And with this increased productivity, Best Egg saves about $500,000 annually.”

As published on zendesk.com, January 2026. Captured by usedby on Oct 5, 2026.

What happened

Best Egg uses Zendesk AI agents and AI-generated responses to automate answers to customer chat and email inquiries, using only pre-approved content to stay compliant in a regulated industry. Human agents are freed up for more complex, sensitive conversations.

Summary written by usedby from the source page, in English. The figures are those of Zendesk AI and Best Egg, not ours.

  • 20 percent“Best Egg's email automation rate jumped from about one percent to about 20 percent”
  • 40 hours“We probably spend an hour a week spot-checking, versus the 40 hours a week before.”

That shift means Best Egg can support email tickets with just three people—instead of the roughly ten they would otherwise need. With Zendesk AI, agents now have more time to focus on delivering an exceptional customer experience. And with this increased productivity, Best Egg saves about $500,000 annually.

From the page. zendesk.com, captured Oct 5, 2026

Zendesk AI agents are a game changer. It has turned our agents from widget movers into problem solvers.

Corrine Porcaro, Senior Director of Service Quality, Best Egg. Source, captured Oct 3, 2026

Honestly, Zendesk AI agents are a game changer,

Corrine Porcaro, Senior Director of Service Quality at Best Egg, Best Egg. Source, captured Oct 3, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The figure: $500,000CheckedPrinted word for word on the page, near the name of Best Egg.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Best Egg.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Best Egg uses Zendesk AICheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

56 percent“a reduction by more than 56 percent”IRC-CEO uses Zendesk AI. Another customer of Zendesk AI80 percent“automating up to 80 percent of repetitive inquiries”TeamSystem uses Zendesk AI. Another customer of Zendesk AI75 percent“average handling times drop by 75 percent, live chat processing times decrease by 90 percent”Fortnum & Mason uses Zendesk AI. Another customer of Zendesk AI