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How IRC-CEO uses Zendesk AI

56 percent

“a reduction by more than 56 percent”

As published on zendesk.com, March 2026. Captured by usedby on Oct 5, 2026.

What happened

IRC-CEO, a nonprofit lender, uses Zendesk AI Copilot to help support agents refine tone, summarize and expand messages, and understand calls through voice transcription and summaries. It also uses Zendesk AI to draft and standardize multilingual help center articles.

Summary written by usedby from the source page, in English. The figures are those of Zendesk AI and IRC-CEO, not ours.

  • 76 percent“76 percent of tickets are resolved in a single touch”
  • 82.3 percent“AI-assisted interactions hold a customer satisfaction score of 82.3 percent”
  • 21.2 hours“median full resolution time is just 21.2 hours”
  • 2,000“IRC-CEO manages about 2,000 tickets per month”

The results are measurable. Today, IRC-CEO’s AI-assisted interactions hold a customer satisfaction score of 82.3 percent. And the organization’s median full resolution time is just 21.2 hours—a reduction by more than 56 percent.

From the page. zendesk.com, captured Oct 5, 2026

With Zendesk, we’re able to offer consistent and dignified service at a scale that simply wouldn’t be possible otherwise.

Terrence Chan, Information Systems Manager, IRC-CEO. Source, captured Oct 5, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The figure: 56 percentCheckedPrinted word for word on the page, near the name of IRC-CEO.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of IRC-CEO.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • IRC-CEO uses Zendesk AICheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

80 percent“automating up to 80 percent of repetitive inquiries”TeamSystem uses Zendesk AI. Another customer of Zendesk AI75 percent“average handling times drop by 75 percent, live chat processing times decrease by 90 percent”Fortnum & Mason uses Zendesk AI. Another customer of Zendesk AI50 percent“more than 50 percent of Babbel’s tickets are automated through AI agents”Babbel uses Zendesk AI. Another customer of Zendesk AI